Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: March 15, 2025

Introduction and Scope

tanovythera ("we," "us," or "our") operates tanovythera.com and provides financial education services to individuals across the United Kingdom. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform, educational content, and services.

This policy applies to all users of our website, educational programs, newsletters, and any other services we provide. By using our services, you agree to the collection and use of information as described in this policy. We're committed to transparency about our data practices and your rights regarding your personal information.

We take privacy seriously because trust forms the foundation of financial education. When you're learning about managing money, investments, or financial planning, you need confidence that your personal information remains secure and private.

Information We Collect

We collect information in several ways to provide you with personalized financial education and improve our services. The type and amount of information we collect depends on how you interact with our platform.

Personal Information

  • Name and email address
  • Phone number (when provided)
  • Postal address for course materials
  • Age range for appropriate content
  • Educational background (optional)

Usage Data

  • Pages visited and time spent
  • Course progress and completion
  • Quiz results and assessments
  • Download history
  • Search queries on our site

Technical Information

  • IP address and location
  • Browser type and version
  • Device information
  • Operating system
  • Referral source

Communication Records

  • Support ticket conversations
  • Email correspondence
  • Feedback and surveys
  • Phone call records (with consent)
  • Live chat transcripts

We don't collect sensitive financial information such as bank account details, credit card numbers, or investment account passwords. Our focus remains on educational content rather than financial transactions.

How We Use Your Information

Your information helps us deliver relevant financial education and improve our services. We use collected data for specific, legitimate purposes that benefit your learning experience.

Educational Services: We personalize course recommendations based on your progress and interests. This includes suggesting relevant modules, sending completion certificates, and tracking your learning journey to help you achieve your financial education goals.

Communication: We send course updates, new content notifications, and educational newsletters. You'll receive important account information, such as password reset emails or changes to our services. We also use your information to respond to your questions and provide customer support.

Service Improvement: We analyze usage patterns to understand which content proves most helpful and where students encounter difficulties. This data helps us create better educational materials and improve website functionality.

Legal Compliance: We may use your information to comply with applicable laws, respond to legal requests, or protect our rights and the rights of our users.

Important: We never sell your personal information to third parties or use it for purposes unrelated to financial education and platform improvement.

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when legally required. We don't sell or rent personal information to advertisers or marketing companies.

Service Providers: We work with trusted third-party companies that help us operate our platform. These include email service providers, hosting companies, analytics services, and payment processors. All service providers must agree to protect your information and use it only for specified purposes.

Educational Partners: When you enroll in courses provided in partnership with other educational institutions, we may share necessary information such as your name and progress to facilitate certification or accreditation.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation. This includes responding to lawful requests from law enforcement or protecting against fraud and security threats.

Business Transfers: If tanovythera is acquired or merged with another company, your information may be transferred as part of that transaction. You'll receive notice of any such change and information about your choices regarding your personal information.

Your Rights and Choices

Under UK data protection laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.

Your Data Protection Rights

Access Your Data

Request a copy of all personal information we hold about you, including how we use it and who we share it with.

Correct Information

Update or correct any inaccurate or incomplete personal information in your account or our records.

Delete Your Data

Request deletion of your personal information, subject to legal requirements and legitimate business needs.

Limit Processing

Ask us to restrict how we use your information while we investigate concerns you've raised about its accuracy or use.

Data Portability

Receive your personal information in a structured, commonly used format that you can transfer to another service.

Object to Processing

Object to our use of your personal information for direct marketing or other purposes based on legitimate interests.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and may ask you to verify your identity to protect your information.

You can also update many aspects of your personal information directly through your account settings, including communication preferences and profile details.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Security isn't just about technology—it's about creating a culture of protection throughout our organization.

Technical Safeguards: We use industry-standard encryption to protect data both in transit and at rest. Our servers are hosted in secure facilities with restricted access, regular security updates, and continuous monitoring for threats.

Access Controls: Only authorized personnel can access personal information, and access is limited to what's necessary for their job functions. All staff members receive regular training on data protection and security best practices.

Regular Audits: We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems and processes.

Incident Response: In the unlikely event of a data breach, we have procedures in place to respond quickly, limit damage, and notify affected users and authorities as required by law.

While we take security seriously, no system is completely secure. We encourage you to protect your account by using strong passwords, logging out when finished, and keeping your contact information current so we can reach you if needed.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the type of information and how you interact with our platform.

1
Account Information

Retained while your account is active and for 3 years after closure, unless you request earlier deletion.

2
Course Progress

Stored for 5 years to support certificate verification and continued learning pathways.

3
Support Communications

Kept for 2 years to ensure service quality and resolve any follow-up questions.

4
Usage Analytics

Anonymized data may be retained indefinitely for research and service improvement.

You can request deletion of your information at any time, subject to legal requirements. Some information may need to be retained for tax, legal, or regulatory purposes even after you close your account.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how you use our services. Cookies are small files stored on your device that help us remember your preferences and provide personalized content.

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality like security, network management, and accessibility features. You cannot opt out of essential cookies.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience. This information is aggregated and anonymous.

Preference Cookies: These remember your choices such as language settings, course bookmarks, and display preferences to personalize your experience during future visits.

You can control cookies through your browser settings, though disabling some cookies may limit functionality. Most browsers allow you to block or delete cookies, and we provide a cookie consent banner where you can manage your preferences.

International Data Transfers

While tanovythera primarily serves UK residents, some of our service providers may process your information outside the United Kingdom. When this happens, we ensure appropriate safeguards protect your information.

We only transfer data to countries with adequate data protection laws or under specific legal mechanisms such as Standard Contractual Clauses approved by UK authorities. All transfers comply with UK GDPR requirements and maintain the same level of protection your information receives within the UK.

Service providers outside the UK must agree to protect your information according to UK data protection standards, regardless of their location. We regularly review and audit these arrangements to ensure continued compliance.

Children's Privacy

tanovythera's services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18, and our educational content focuses on adult financial responsibilities and opportunities.

If we discover that we've collected information from someone under 18 without proper parental consent, we'll delete that information promptly. Parents who believe we may have inadvertently collected information from their child should contact us immediately.

Our financial education content assumes adult-level reading comprehension and deals with topics like mortgages, investments, and retirement planning that are most relevant to adults.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without specific notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Questions About Your Privacy?

We're here to help with any questions or concerns about your privacy and personal information.

info@tanovythera.com +44 141 644 5571
45 Starley Rd, Coventry CV1 3JU